As we deliver increasingly cleaner energy services and technology solutions, we continually evaluate ways to maintain excellent customer service and reliability and strengthen our physical and cybersecurity defenses. We utilize business continuity plans to ensure our operations can withstand emergent events, such as extreme weather, physical risks and cybersecurity risks, in order to meet the needs of our customers and communities. We proactively prepare our grid and digital infrastructure to endure potential events, optimize our services for our customers and enhance the safety of our customers and employees. Exelon seeks to achieve top-tier safety performance.
Putting Safety First
Safety is always our top priority.
Protecting the electric grid and natural gas infrastructure are important for the continuity of customers’ day-to-day activities. Customer and community safety is essential, and we have systems and procedures in place to protect the public during the course of normal business operations as well as in the unlikely event of an emergency. Emergency plans are regularly reviewed, updated and tested.
The entire Exelon family of companies – Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Delmarva Power & Light (DPL), Commonwealth Edison (ComEd), PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco) – educate their customers and communities about the importance of safety. They provide information and safety tips on their websites, through social media, in mailers, at community events and through other channels.
We also use a range of social media platforms, including Twitter, LinkedIn and Facebook, to communicate directly with our customers and communities.
