Last updated: June 25, 2025
Exelon Corporation (“Exelon”), its subsidiaries and affiliated companies, including Atlantic City Electric Company (“ACE”), Baltimore Gas and Electric Company (“BGE”), Commonwealth Edison Company (“ComEd”), Delmarva Power & Light Company (“DPL”), PECO Energy Company (“PECO”), Potomac Electric Power Company (“Pepco”), and their respective subsidiaries (hereinafter referred to collectively as “Exelon” or “Exelon companies,” “us,” “we,” or “our”), are strongly committed to protecting personal information you provide to us, and that of our customers and the users of our websites, mobile applications and products and services, including short code text messaging services (collectively, “Services”). In light of this commitment, we adhere to the practices provided below.
Please read this Privacy Policy carefully. By browsing and/or using Exelon’s websites and mobile applications (each, our “Site”) and/or our Services, you agree to our collection, use, and sharing of your personal information (“PI”), including personally identifiable information (“PII”), as described in this Privacy Policy.
From time to time, we may change this Privacy Policy and will make reasonable efforts to publish such changes. Any changes will be immediately effective upon the posting of the updated Privacy Policy. Your continued use of our Site represents your consent to the terms of the Privacy Policy as revised. Please regularly check this Privacy Policy for any such updates.
Collecting and using personal information
Your use of our Site and Services may require that you provide certain PI, which is information that identifies you as an individual or relates to you as an identifiable individual. PI may include, but is not limited to, your first and last name, home or business address, email address, and telephone number. We may also combine the PI that we collect on our Site with information we collect about you offline.
We may acquire the following types of information:
PI and PII Provided by You - Exelon
We may collect PI from you when you use our Site and Services. While we do not require you to provide PI to navigate our Site, we must collect certain PI and PII if you choose to use our Services. PII includes information such as your Social Security number, driver’s license number, state identification card number, bank account number, credit card or debit card number, or unique biometric data, when that information is associated with your name. We may also collect PI and PII when you create or modify an online account, complete any self-service transaction with us online, or otherwise provide us with PI and PII in any correspondence. This may include any of your questions, comments, or suggestions submitted through our Site or if you fill out a survey.
When you voluntarily provide us with a cell phone number on our Site, you are giving us express written consent to use that number for the purpose indicated, or if given with regard to your utility account or other account with us, you are giving us express written consent to communicate information to you that is closely related to such account, so long as you have not given us instructions to the contrary. You may revoke this consent at any time by any reasonable method.
Device and Usage Information
We may automatically collect the following types of information as you use our Site:
- Usage Information: We collect certain information automatically through your use of our Site, such as which pages on our Site you access, the frequency of access, information about purchases or other transactions made on our Site, and what you click on while on our Site.
- Location Information: We may collect information about your actual location that may be determined from GPS, other sensors or the IP address from which the Site is accessed that may reveal information on nearby devices, Wi-Fi access points, and cell towers.
- Device Information: We may collect information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses.
- Mobile Device Information: In addition to the Device Information listed above, when you access our Site via a browser on your mobile device or through the use of one of our mobile applications, we may also collect mobile network information including telephone number, the unique device identifier assigned to that device, mobile carrier, operating system, and other device attributes. We may also access functions on your mobile device for the operation of our mobile application, which can include: telephone, camera, browser, social media apps, fingerprint scanner, or GPS.
Cookies and Other Tracking Technologies
“Cookies” are small text files that are stored within your computer’s or mobile device’s memory by a website through your browser. Cookies enable a website such as ours to track your activities on that website, and to improve your use of the website, such as by remembering your preferences.
You can change your browser settings on your personal computer or mobile device so that cookies are not stored. If you reject cookies, you may still use our Site, but you may not have access to some of our Site’s functions and your ability to use some areas of our Site may be limited.
We may also use other website or mobile tracking technologies to identify you and remember your preferences, prevent fraudulent activity or improve Site security, assess the performance of our Site, and deliver content to you based on your interests on our Site and third-party websites.
Use of Aggregate Information
Aggregate information is statistical or aggregated information that does not directly identify you or any specific person, but it may be derived from information you provide to us, including PI. For example, we may aggregate PI to calculate the percentage of users in a particular ZIP code.
Links to Third-Party Websites; Third-Party Data Collection
How We Use and Share Information
Security
Applicable Law
Children’s Privacy
Disclosure to Government
Questions About This Privacy Policy
For questions or concerns about this website or intellectual property, please contact WebAgent@exeloncorp.com. We will use reasonable efforts to address those questions and concerns.
For requests relating to your PI and PII, please submit your request via Exelon's Privacy Center.
Questions About This Privacy Policy
For questions or concerns about this website or intellectual property, please contact WebAgent@exeloncorp.com. We will use reasonable efforts to address those questions and concerns.
For requests relating to your PI and PII, please submit your request via Exelon's Privacy Center.
About Exelon
Exelon (Nasdaq: EXC) is a Fortune 200 company and the nation’s largest utility company, serving more than 10.5 million customers through six fully regulated transmission and distribution utilities — Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco. Exelon’s 20,000 employees dedicate their time and expertise to supporting our communities through reliable, affordable and efficient energy delivery, workforce development, equity, economic development and volunteerism. Follow @Exelon on X and LinkedIn.
